Palmer Digital Group has successfully concluded an eight-month pilot program in collaboration with a prominent Quick-Service Restaurant (QSR), verifying the seamless compatibility of its outdoor digital menu board systems, designated as PDG QSRDMB155, with third-party Voice AI technology integrated into the QSR’s network infrastructure. This extensive pilot program was conducted at six of the QSR’s flagship locations. The implementation of the cutting-edge Voice AI-enabled systems is scheduled to commence in early 2024, with further rollouts anticipated to extend throughout 2025.
PDG has recently adjusted design characteristics to ensure protection and reliable operability for the new Voice AI technology across the entire PDG ODMB product line. This includes a camera enclosure with swivel to track customers as they order, special speaker and mic enclosures, and electronic component enclosures, all of which protect against weather-related intrusions, vandalism and other damage. PDG’s ODMB series offers single, double, and triple display configurations, with display sizes of 46, 49, and 55 inches.
“We worked closely with our customer’s preferred software vendor to ensure that our combined solution would help drive-thrus improve speed of service,” said Chuck Lewis, Vice President, Palmer Digital Group. “Our ODMB’s are achieving this through bright high-quality displays that provide plenty of real estate for menu item presentation, and adding this Voice AI option further accelerates the ordering process through simple voice prompts that keep the conversation moving forward step by step. This same technology will make it easier for our customer to track orders and ensure they are being prepared as quickly as possible.”
Lewis adds that PDG is also working with two large property developers to design custom AI-enabled outdoor touchscreen kiosks at large premium outlet malls. In this case, AI will be used to gather demographics for suggestive selling based primarily on age and gender. “The camera will play an important role here in gathering demographics once the customer initiates the Voice AI application through a query,” he said. “We worked very closely with this customer as well as our QSR customer to understanding the exact hardware and network infrastructure needed to support their AI visions.”
