Jon Knight – Ascentae
Jon goes well beyond the role of stocking market-leading brands, he provides an interest in our client projects and provides reassuring support to ensure that we are successful in delivering these projects on time and snag free. Jon understands how business is done, the journey we take with our customers and the effort required to be successful.
I have confidence that Jon will always respond quickly to an email or voice message, often out of normal working hours….this type of approach is not taught, it’s about attitude. He is a positive and motivated individual, and a pleasure to work with.
“The majority of our business we do with our suppliers is within the distribution channel, and usually with trusted and reliable key individuals within these organisations. We regard the personal support we receive from suppliers as equally important to the products and brands they sell…it is the glue.”
It is very evident that Jon Knight cares as much about our partner’s business as his own. The service he has provided Smart Presentations Ltd, particularly during last year, has been fantastic. At a time when many distribution partners were complacent and in a dreary state of lockdown, Jon clearly stood out as a supplier of choice based on his proactive support.
“He spoke honestly and openly with us about both the challenges and opportunities that existed around COVID-19, and really stepped up to face this. I am sure he did the same with the manufacturers he represents. It is also rare to find a supplier that seeks feedback on how well they are doing on service levels.”
