Pixel Global AV announces the launch of Pixel Global Care a new enterprise managed service designed to help global organisations simplify and standardise AV support across international workplaces. All this while reducing downtime, improving workplace experience and strengthening operational resilience.
As organisations continue investing in hybrid working, enterprise collaboration platforms and workplace technology, AV has become increasingly business-critical. Yet many organisations are still relying on fragmented support models involving multiple suppliers, inconsistent service standards and unclear accountability.
For increasingly technology-dependent workplaces, this can mean more than frustrating technical issues. Meeting disruption, recurring AV problems and lengthy resolution times can impact productivity, collaboration and employee experience.
From break-fix to business continuity
At the same time, enterprise IT teams increasingly expect workplace technology to be managed with the same proactive monitoring, security and operational discipline as the rest of their network infrastructure, rather than as standalone AV equipment.
Pixel Global Care has been developed to address this shift, moving enterprise AV support from a reactive break-fix model towards proactive, predictive operations focused on business continuity and meeting readiness. Providing organisations with one contract, one global standard and one accountable support team, the service delivers a consistent approach to enterprise AV operations across every office and location.
Rather than relying on layered subcontractor networks, Pixel Global Care provides direct operational support backed by dedicated service delivery, proactive monitoring and global technical expertise.
Measuring meeting success, not ticket success
“Enterprise organisations have transformed the way they communicate, collaborate and work, but AV support hasn’t evolved at the same pace,” said Jamie Hanna, Managing Director UK at Pixel Global AV. “When meeting spaces become business-critical infrastructure, downtime isn’t simply an IT issue – it’s lost productivity, disrupted collaboration and frustrated employees. Our customers aren’t measuring how quickly a support ticket is answered; they’re measuring whether meetings start on time, technology performs as expected and employees enjoy a seamless workplace experience. That’s why Pixel Global Care is built around consistency, accountability and genuine ownership.”
Unlike traditional managed services that often depend on complex partner chains, Pixel Global Care is built around a direct delivery model that gives customers a single point of accountability throughout the entire lifecycle of their AV estate.
Every customer benefits from a named Service Delivery Manager alongside support delivered through Pixel‘s dedicated Global Care Hub and Technical Operations Centre, providing continuous assistance across international time zones.
Through proactive monitoring, intelligent diagnostics and automated remediation, many issues can be identified and resolved before users are even aware of them. Around 80% of support incidents can typically be resolved remotely, reducing disruption, avoiding unnecessary site visits and keeping workplace technology operating at peak performance.
The service has been shaped by years of global project delivery and direct customer feedback from organisations managing increasingly complex AV estates across multiple countries.
Rather than measuring success through ticket response times alone, Pixel Global Care focuses on delivering reliable workplace experiences. The service has been designed to help enterprise organisations maximise meeting readiness, improve operational resilience and give IT teams greater confidence that collaboration spaces will perform when they are needed most.
“We don’t disappear once an installation is complete,” continued Hanna. “We build long-term operational relationships with our customers. Our engineers understand their environments, know their people and are invested in delivering reliable workplace experiences every day. That’s what enterprise organisations have been asking for.”
Built around flexibility rather than standardised service tiers, every support programme is tailored to each organisation’s operational priorities, whether supporting a global headquarters, regional offices or international campus environments.
Trusted by the world’s largest energy trading firms, finance, legal and insurance companies, Pixel Global AV believes the future of enterprise AV support lies not in managing suppliers, but in delivering operational confidence through trusted partnerships.
As workplace technology continues to become increasingly business-critical, Pixel Global Care positions AV support as a strategic operational resilience service rather than a reactive maintenance function – helping organisations reduce disruption, improve workplace experiences and maximise the value of their technology investment.
