Barco has signed a Service Partnership Agreement with ST Electronics (Training & Simulation Systems) in Singapore to provide first-level support services for Barco’s Training & Simulation products in the Southeast Asia region.
With growth in Barco’s Training & Simulation business across the Southeast Asia region, the company has decided to work with a local service partner to provide customers with service and support more efficiently.
ST Electronics is established as one of the largest systems integrators for simulation display systems in Southeast Asia. As part of the partnership, Barco will provide regular in-depth product training to ST Electronics engineers, and in turn ST Electronics will stock spare parts and consumables for Barco’s products.
Aaron Koh, Deputy Air Business Division Manager, ST Electronics, commented: “ST Electronics is very pleased to have Barco as a partner in our region. We will provide Barco customers with expert first-level service support during regular office hours, on-site intervention, and problem diagnosis. In the area of hardware support, we will also provide support for consumables and parts.”
“This service agreement covers six countries: Singapore, the Philippines, Pakistan, Thailand, Vietnam and Myanmar,” added Glenn De Vos, Director Customer Services, Barco Simulation. “Most of Barco’s SIM series of simulation projectors are included in this agreement.’’
