PPDS has announced that Philips’ MediaSuite TVs has been selected to deliver fully personalised in-room entertainment services to guestrooms at one of Ireland’s most luxurious and idyllic 5-star retreats, the Europe Hotel and Resort in Killarney. Nestled on the shores of Loch Lein, and with stunning panoramic views of the majestic Kerry landscape, the Europe Hotel and Resort is a destination tailored around the needs of its guests. Whether seeking luxury and relaxation or the thrill and adventure provided by its scenic surroundings – with mountains, lakes, woodlands, and waterfalls visible at every turn – the Europe Hotel and Resort aims to create memories that last a lifetime.
In addition to its extensive range of on and offsite amenities, including bars, restaurants, indoor tennis courts, swimming pools, and treatment facilities, great attention is placed on the comfort and experiences available in all 180 guestrooms and suites, including the role of the in-room TV. With a diverse customer base, each accustomed to their own preferences around how and when they choose to access their favourite media content – whether linear (terrestrial), catch up or streaming via an account – the hotel owners sought a future ready TV solution that could be tailored around the unique needs of every guest.
To achieve these ambitions, the team at The Europe Hotel and Resort turned to international hospitality technology integration specialist, VDA Telkonet, who specified 65” Philips MediaSuite TVs as the standout choice for the upgrade program. Primed for versatile integration with the hotel’s existing technology architecture, the TVs were an easy fit for The Europe Hotel and Resort’s IPTV network and PMS, delivering on the personalised welcome and experience the team desired for its guests. The Philips MediaSuite TVs also answered the brief on both size and functionality, bringing integrated Google Cast with no external hardware required, allowing guests to control their viewing experiences by accessing content via their preferred streaming accounts – such as Amazon Prime, Apple TV+, YouTube and more – with a few clicks on their phone. In addition, MediaSuite TVs provide guests with access to the Google Play store and its wealth of apps, catering to every guest’s needs using the TV to access local area information, weather, news, games, music, and much more.
The project has been deemed a resounding success by The Europe Hotel’s management team, surpassing all expectations for today and, leveraging the regular firmware updates enabled on the Android platform, ready for whatever is required in future. Michael Brennan, Managing Director at The Europe Hotel and Resort, commented: “PPDS is a great supplier to work with, and they always give great customer care. One of the things we were looking for, first and foremost, was a larger TV with enhanced features, particularly the built in casting facility. The MediaSuite TVs delivered on everything we needed for our guests. Quality of picture, a new guest information system, built-in casting, and links to our property management system, as well.”
Kendra Ingram, UK Business Manager for Philips Professional TVs at PPDS, added: “It was great to be with the team at The Europe Hotel and Resort for this installation. We have a proud history of integrating Philips hotel TVs for the team spanning back more than fifteen years, and we’re delighted they have selected Philips MediaSuite to upgrade and future proof the experience for their guests. The hospitality industry moves fast, and expectations from guests continue to grow and evolve. The hotel team required a solution that could keep pace with the ever-changing viewing habits of guests, while at the same time providing a seamless home-from-home experience. In a competitive market, Philips MediaSuite stood tall.”
